Privacy Policy

September 12, 2023

This Privacy Policy regulates the processing of personal data of users (hereinafter, "User" or "Users"), collected in connection with the use of this website (hereinafter, "website"), by PROGROW, S.A., (hereinafter, "proGrow") as its owner.

The provision of personal data implies knowledge and acceptance of the Terms and Conditions of use of the website, available for consultation at "Terms & Conditions".

The Privacy Policy applies exclusively to the processing of personal data carried out by proGrow in the context of the purposes set out herein.

Our Commitment

We ensure compliance with the obligations arising from Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, General Data Protection Regulation (hereinafter "GDPR"), Law No. 58/2019 of August 8 and other legislation on the protection of personal data and privacy. 

Respect for your privacy, the protection of your personal data, and compliance with applicable legal obligations in this regard is a priority for us, which is why we are committed to only processing your personal data that is strictly necessary for us to provide you with the best service, guaranteeing respect for your privacy, transparency in information and the application of best practices in the field of security and protection of personal data.  

Whenever your personal data is processed by third parties (such as service providers), we will require them to provide the same level of security and privacy guarantees in terms of personal data protection.

Who is responsible for processing your personal data?

PROGROW, S.A., headquartered at Avenida da República, nº679, 4450-242 Matosinhos, with a share capital of €75,558.10 and registered at the Commercial Registry Office under the single registration and legal person number 515 509 337, is responsible for processing Users' personal data.

If you need to contact us, you can do so via the following e-mail address:

How can you contact the Data Protection Officer?

Any User may contact the Data Protection Officer on all matters relating to the processing of their data and the exercise of the rights conferred on them by the applicable legislation, as well as on matters relating to this Privacy Policy, via the following e-mail address:

For what purpose will your personal data be processed, on what legal grounds and for how long?

Without prejudice to the navigation data necessary for the correct management of the website, the User can access and use this website without necessarily providing any personal data. 

In this context, the processing of your personal data has the following purposes, legal grounds, and retention periods:

In this context, the processing of your personal data has the following purposes, legal grounds, and retention periods:

1. Contact Management (Pricing and Scheduling of Demo and trial, among others) and Complaints
The processing of this data is necessary for the reception, analysis, follow-up, and response to requests for information on commercial proposals, product demonstrations, and/or complaints. This processing is based on the fulfillment of pre-contractual and contractual procedures between proGrow and the User, as well as the fulfillment of legal obligations by proGrow.
proGrow also has a chatbot available for Users to ask questions when browsing. This processing is based on proGrow's legitimate interests in improving the User's browsing experience and aiding their communication with us.

Your data will be kept for up to 2 (two) years after the last contact interaction, in the case of requests for information, and for a period of 2 (two) years, for the management of complaints.

2. Announcement of vacancies (Recruitment)

Through the "Vacancies" landing page, proGrow advertises a number of positions for recruitment and selection.

This processing of personal data is based on your consent to send us your application via email to:

3. Newsletters

The processing of this personal data is necessary so that proGrow can provide the user with various personalized electronic communications, including newsletters. This processing is based on the consent granted by the user for this purpose, under the terms defined in the applicable legislation.

Your data will be kept until you withdraw your consent (opt-out).

4. Satisfaction survey

The processing of this data is necessary for the user to respond to a satisfaction questionnaire drawn up by proGrow regarding their experience of using the website. This processing is based on proGrow's legitimate interest in monitoring the quality of service and improving its service.

Your data will be stored for up to one (1) year after the last contact interaction.  

We only keep your personal data for the period strictly necessary to fulfill the purposes identified above, within the legal limits. At the end of the defined retention period, we undertake to delete, destroy or anonymize your personal data, with the exception of data that we are legally obliged to retain for a longer period.

What categories of personal data do we process?

In the context of the stated purposes, we only process data that is strictly necessary for the pursuit of those purposes, namely:

  • Browsing data (e.g. IP address, web browser version, operating system);
  • Personal identification and contact data (e.g. name, e-mail address, phone number).

proGrow does not process sensitive categories of data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, nor does it process genetic data, biometric data to unequivocally identify a person, data relating to health or data relating to a person's sex life or sexual orientation.

Who can we share your personal data with?

In certain cases, we may disclose your personal data, to the extent strictly necessary, to entities that provide services to us ("Subcontractors"), for the purposes mentioned above.

proGrow does not transfer and/or store personal data outside the European Economic Area. In the event that your personal data has to be shared with service providers located outside the European Union, proGrow will ensure that your personal data benefits from a high level of protection by promoting the transfer under an adequacy decision of the European Commission or the standard data protection clauses (or similar) approved by the European Commission.

Your data may also be communicated to authorities or third parties when the transmission is carried out within the scope of compliance with a legal and/or contractual obligation, at the request of the CNPD or other relevant supervisory authority, and/or by a court order.

Under no circumstances do we share your personal data with other companies or brands for other commercial purposes.

What are your rights and how can you exercise them?

Under the terms of the applicable legislation, and as the holder of personal data, you may at any time request the right to access, rectify, or erase your personal data, restriction of processing, objection, and portability. 

In cases where you have given your consent for certain processing of your personal data, you may withdraw it at any time.  

If you wish to exercise any of these rights, you can do so by sending a request to the following e-mail address:

You can also contact our Data Protection Officer on all matters relating to the processing of your data and the exercise of the rights conferred on you by the applicable legislation and, in particular, by this Privacy Policy, at the following e-mail address:

Without prejudice to the above, you may also file a complaint with the National Data Protection Commission ("CNPD" - if you believe that the processing of your personal data violates the applicable legislation.


We advise you to read our Cookies Policy, which forms an integral part of this Privacy Policy, to find out more about the processing of your personal data carried out through this functionality.

Como protegemos os seus dados pessoais?

We have a variety of information security measures in place, in line with national and international best practices, in order to protect your personal data, including technological controls, administrative, technical and physical measures and procedures that guarantee the protection of your personal data, preventing its misuse, unauthorized access, disclosure, loss, improper or inadvertent alteration or destruction. 

In terms of information security, we are committed to continuous improvement in our daily activities.

Among others, we highlight the following measures:

  1. Restricted access to your personal data; 
  2. Secure storage and transmission of your personal data;
  3. Protection of information systems through devices that prevent unauthorized access to your personal data;
  4. Implementation of mechanisms that guarantee the integrity and quality of your personal data;
  5. Permanent monitoring of information systems in order to prevent, detect, and stop the misuse of your personal data;
  6. Redundancy of personal data storage, processing, and communication equipment, to avoid loss of availability.

É, no entanto, da responsabilidade dos Utilizadores, garantir e assegurar que os dispositivos e equipamentos utilizados para aceder a este website se encontram adequadamente protegidos contra softwares nocivos, vírus informáticos e worms.

Links to other websites

We may provide links to other websites of interest, but we are not responsible for the privacy policy, cookie policy, or terms of use of those websites. 

By accessing other websites through the links provided, the entities managing those websites may collect information about you. We recommend that when accessing other websites, you consult all the information and conditions mentioned above.

Updating the Privacy Policy

This Privacy Policy may be revised and updated at any time, and these changes will be duly published on the website.